Shipping policy

 

Thank you for choosing Ikigai Clothing! We are committed to delivering your orders with the utmost care and efficiency. Below you will find our shipping policies, including details about our pre-order process.

Shipping Information

  1. Processing Time:

    • Orders are typically processed within 1-3 business days. This includes order verification, tailoring, quality checks, and packaging.
    • Please note that processing times may vary during peak seasons or sales events.

  2. Shipping Costs:

    • Shipping costs are calculated at checkout based on your location and the shipping method selected.
    • Orders over $100 qualify for free standard shipping within the continental U.S.

  3. Order Tracking:

    • Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online.

  4. Delivery Issues:

    • If you experience any issues with your delivery, please contact our customer service team within 7 days of the expected delivery date. We will assist you in resolving any issues or delays.

Pre-Order Policy

  1. Pre-Order Items:

    • When you place a pre-order for an item, it means the product is not yet in stock but will be made available in the near future.
    • Each pre-ordered item will have an estimated shipping window of 6-10 weeks from the date of the order.

  2. Estimated Shipping Time:

    • The 6-10 week timeframe is an estimate and can be subject to change based on manufacturing and supply chain conditions.
    • We will keep you informed of any updates or changes to the estimated shipping time via email.

  3. Order Fulfillment:

    • Pre-orders will be shipped as soon as the product becomes available. We will send you a shipping confirmation once your order has been dispatched.

  4. Combining Orders:

    • If you purchase both pre-order items and in-stock items, your order will be held and shipped together when the pre-order item is available. If you wish to receive in-stock items sooner, please place separate orders.

  5. Cancellations and Modifications:

    • Pre-orders can be canceled or modified within 24 hours of placing the order. After this period, cancellations or changes may not be possible.

  6. Refunds:

    • If there are significant delays or issues with your pre-order, we will notify you and offer options for a refund or store credit if you choose not to wait.